On 25th June I emailed the Deputy Prime Minister Nick Clegg, to protest against the inclusion of Poul Polman, a Unilever executive, in the official UK government delegation to the Rio+20 climate change talks.

A few days ago (ie nearly two months later) some poor sap in the “Customer Contact Unit” in the Department for Environment, Food and Rural Affairs (Defra) emailed me a non-reply. I didn’t know Defra was a shop or business (isn’t that usually where you find customers?). I am most definitely not a customer of Defra, which is a government department working on behalf of the “public” or “citizens”.
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