Thank you to the Practice Manager, who has written to say that Hebden Royd Group Practice have reviewed their urgent appointment process and that patients no longer have to call NHS 111 in order to make an urgent appointment. Continue reading
If you are registered with Hebden Bridge Group Practice and agree with this letter, please sign your name in the comments box – or email it if you don’t want to be publicly identified. I will add your names to the letter and deliver it to the GP surgery in a few days.
Dear Practice Manager and GPs
A number of patients at the Valley Road GP surgery have found that when they phone the practice for an urgent appointment they are told to call 111, who, after asking the 20 or so questions on their script, will then send a report to the GP surgery, which will then decide if a doctor will call them or see them.
This is making people very cross and anxious as often they are people with ongoing health problems who know that they need to be seen at the GP surgery. Continue reading